At Upperhand Consulting (Pty) Ltd, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with us, whether through our website or other communication channels.

Personal information we collect may include your name and surname, position within your organisation, email address, phone number, company details, and the details of your online message. We may collect this when you:

• Fill out a contact form

• Subscribe to our newsletter

• Request our services or consultations

• Comment online (website articles, social media posts, adverts, direct messages)

• Participate on surveys, quizzes, or feedback forms

• Register for an event or webinar

• CVs and work history

• Visit our website while logged into a social media platform

• Share a testimonial based on your experience with our staff or services

We do not collect sensitive personal information related to race or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; physical or mental health; genetic data; biometric data; sexual life or sexual orientation; and criminal records. Please do not submit any sensitive personal information online.

We use the information you provide to:

• Respond to your enquiries

• Develop customised marketing audits, strategies and support plans for your business

• Provide relevant updates about our services

• Improve our website and services based on your feedback

• Promote consent-approved testimonials received from our clients

We respect your privacy. We do not sell, trade, or share your personal information with third parties unless it’s necessary to:

• Fulfil a service request (e.g., partnering with a trusted third-party provider)

• Comply with legal requirements
   

We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, or alteration. However, no method of data transmission over the internet is 100% secure (even email), and we cannot guarantee absolute security. We align our data access, use, and storage requirements to our clients’ related data governance policies.

You have the right to:

• Access, update, or delete your personal information at any time

• Opt-out of marketing communications by unsubscribing from our emails

• Request what personal information we hold about you

• Request the amendment of any personal information we have about you 

• Delete your personal data where it is no longer needed for its intended purposes

• Object to direct marketing activities

Our website uses cookies, which are small text files that are stored on your device. They give us information about how you interact with our pages, and make sure that our website is functioning efficiently. This helps us improve your browsing experience on our website. Any data collected from cookies is kept private and securely stored in a protected digital library. We do not share, sell, or disclose this information to third parties. You can access and control cookie settings directly in your browser.

We may update this Privacy Policy from time to time. Any changes will be posted here, so we encourage you to review this page regularly.

If you have any questions about this policy or how we handle your personal information, please contact us at info@upperhandconsulting.co.za.

Your trust is important to us, and we are committed to protecting your privacy while delivering top-notch marketing consultancy services.

This policy was last updated on: 1 October 2024